Support

Have a technical question or need to report a fault? Our support portal connects you with our team and lets you keep track of your request.

1. Identify the system and location
Which building, system or device is affected? Include the location and, where known, the relevant components.

2. Describe the behaviour
What is not working as expected, and when did it start? Specific error messages and whether the problem is continuous or intermittent help with the analysis.

3. Add supporting information
Attach relevant screenshots, photos or system documentation. If you have a Showtech file, you can attach it directly to your request as well.

Questions and replies stay linked to your request. You will receive email notifications when new messages arrive.